Privacy Policy

ICAD Joinery is committed to safeguarding your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, interact with our services, or make inquiries. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to enhance your experience and provide our services effectively. The types of information we collect include:

Personal Information

• Name, phone number, and email address when you make inquiries or place an order.
• Billing and shipping details, including addresses, for processing purchases.
• Payment details when making transactions (processed securely through third-party providers).
• Any other information you voluntarily provide when filling out forms or subscribing to newsletters.

Non-Personal Information

• Browser type, device information, and IP address for security and analytics.
• Website usage data, including pages visited and time spent on the site, to improve user experience.
• Cookies and tracking technologies to personalize content and enhance website performance.

2. How We Use Your Information

We collect information to provide better services, improve customer experience, and communicate effectively. Your data may be used for:

• Processing and fulfilling orders for our products and services.
• Providing customer support and responding to inquiries.
• Sending updates on our latest offers, promotions, and newsletters (you may opt out anytime).
• Improving website functionality and user experience based on analytics and user behavior.
• Ensuring compliance with legal and security requirements.

We will never sell or rent your personal information to third parties. However, we may share your data with trusted partners when necessary for service delivery, such as payment processing and logistics.

3. Data Protection & Security

ICAD Joinery takes your privacy seriously and implements security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:

• Secure servers and encryption protocols to safeguard payment transactions.
• Restricted access to personal data, limited to authorized personnel only.
• Regular updates and security checks to prevent data breaches.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. We advise you to take steps to protect your own data, such as using strong passwords and avoiding public Wi-Fi when making transactions.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings for a personalized experience.
• Track website traffic and analyze user behavior for improvements.
• Provide relevant advertisements based on your browsing habits.

You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain features on our website.

5. Your Rights & Choices

You have the right to:

• Access the personal data we hold about you.
• Request corrections if any information is inaccurate.
• Opt out of marketing communications at any time.
• Request deletion of your data, subject to legal and contractual obligations.

If you would like to exercise any of these rights, please contact us.

6. Third-Party Links & Services

Our website may contain links to third-party websites. ICAD Joinery is not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing any personal information.

7. Policy Updates & Changes

ICAD Joinery may update this Privacy Policy as needed to reflect changes in laws, services, or business operations. Any updates will be posted on this page, and continued use of our website and services constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact ICAD Joinery at info@icadjoinery.com.au or call us at 1800 82 81 80. We are committed to ensuring your privacy and will respond to your inquiries as soon as possible.