FREQUENTLY ASKED QUESTIONS
We are a family business which focuses on superior bespoke cabinetry & exceptional customer service, we are a one-stop-shop offering a unique service to all of our clients. We talk to our clients & take the time to understand their project goals, so we are able to design a beautiful kitchen & other joinery pieces to suit their home & family. We custom design, in-house manufacture, install & complete all trade work (even structural if need be). We project manage every project from start to finish, to ensure our clients have a stress-free renovation.
And the best part is, our after sales care is hassle-free! We happily resolve any issues after installation (part of our 10-year guarantee).
We truly appreciate your business.
The best way to get quote for your project is to email: info@icadjoinery.com.au, or call – 1300 284 179 to schedule a time & visit our showroom to consult with one of our experienced joinery estimators. Our team can get started on your quote when simply provided with approximate opening sizes, photos of existing spaces and drawings/plans for you project if you have them.
This varies depending on the extent of your renovation e.g. flooring, structural building work etc. However, from project commencement, an average kitchen renovation will take between 2-4 weeks.
Cabinetry manufacture takes between 4-6 weeks (depending on the scope of work).
Yes, we can organise your trade services.
Please see below list of services that we offer:
- – Installation
- – Cabinetry
- – Bench tops – Natural stone, Engineered stone, Natural timber, Acrylic, Laminate etc.
- – Splash backs – Natural stone, Engineered stone, Glass, Mirror, Tiles etc.
- – Trades
- – Kitchen removal
- – Kitchen disposal (Eloquent Kitchens has its own tipper truck so no skip bins are required onsite)
- – Plumbing (Disconnect, Rough in & Re-connect)
- – Electrical (Disconnect, Rough in & Re-connect)
- – Ducting (Disconnect, Rough in & Re-connect)
- – Plastering (Cornice & general wall patching)
- – Building (Eloquent Kitchens can undertake various building works, however if an extensive amount of building work is required, iCAD Joinery can refer experienced local builders.)
Cabinetry manufacture takes between 4-6 weeks (depending on the scope of work).
We do not limit our clients to any brands, colours or finishes. However, we only offer premium materials, choosing not to supply low quality materials.
We offer our complimentary interior design services to all clients, to ensure they are selecting the right materials, colours & finishes to suit their project & budget.
No, clients are not required to be home for the renovation. Majority of our clients provide us with access so we can complete the renovation whilst they are at work or away etc.
Yes, our cabinetry is Australian made in our Condell Park Factory.
Our cabinetry is constructed using Australian made, COC certified HMR & MDF board, to ensure we are environmentally friendly.
Made by our highly skilled cabinet makers, with care, precision & attention to detail, our cabinetry is made for each individual project – meaning we do not mass produce our cabinetry. It is custom made locally, for you.
No, we do not manufacture these items, however we organise these services with our reputable stone masons & glaziers for our clients, as part of our service.
We provide our clients with a 10-year guarantee on our kitchens, as well as pass on the guarantee of the products & materials used in each project.
The level of customer service exceeds after sales. Our clients can rest easy knowing they can call at any time to book in a service call for any adjustments that may need doing after installation.
Yes, we supply a plan, elevation & 3D CAD computer drawing once a deposit is paid.
We explain and show these to our clients in our showroom, however these cannot be provided till a deposit has been paid.
Yes, we can provide you with a quote from your building plans. Please send the following documents to info@icadjoinery.com.au and we will send you back a quote.
iCAD Joinery Pty Ltd is a licenced company (License Number: #386120c). We hold appropriate insurances in all sections and our factory team are all qualified architects, engineers, tradesman or apprentices.
